If you have any questions you will probably find your answer below in our frequently asked questions, but if you can’t find what you’re looking for please contact us here.

Delivery Queries

How much does delivery cost?

Stockhouse Interiors offers free delivery nationwide on all orders above €50.00. This includes addresses in the Republic of Ireland and Northern Ireland. Orders below €50.00 are subject to a flat rate fee of €4.95. All orders to the United Kingdom (excluding Northern Ireland) are subject to a €4.95 shipping fee charge.

How long does delivery take?

We aim to complete delivery within 2 weeks. If your item is out of stock we will notify you immediately and place the item on backorder. You will always have the option to cancel your order if you would rather not wait.

Where is my nearest store?

We have two stores located in Co. Donegal.

  • Unit 7 Donegal Business Park, Drumrooske West, Donegal Town, Co. Donegal, Ireland.
  • Letterkenny Road, Stranorlar, Co. Donegal, Ireland.
Will you assemble my new furniture?

Yes, our delivery team can assemble your furniture on arrival. Please note there is an additional charge of €20 for bed assembly. if you require assembly, please book prior to delivery in the additional information section on checkout.

Can you dispose of my old furniture?

Yes, our delivery team can dispose of your old furniture when delivering new products. There is a charge of €20 for furniture and €50 for sofa suites. Furniture Disposal must be booked at checkout in the additional information section.

Do you recycle packaging?

Yes, at Stockhouse Interiors we aim to reduce as much waste as possible and aim to recycle all product packaging.

The order is damaged. What do I do?

We take extra care in sourcing the highest quality products for our customers and take every measure to ensure safe and seamless delivery. However, in the even your order is damaged, please contact us straight away by emailing us with the details and photos if possible of the item. Please contact us at [email protected] and a member of staff will be in touch with you as soon as possible.

My delivery is late, what do I do?

We aim to complete delivery within 2 weeks. However if your delivery has not arrived within that time please contact us on +353 (0)74 97 25367 Monday – Saturday 10AM – 6PM and we will update you on your order.

Online Order Queries

Do I have to create an account to place an order?

No, you can complete your purchase as a guest. We do recommend creating an account with Stockhouse Interiors as this allows you to access your previous orders and offers you more benefits and discounts.

I don't want to buy online, what do I do?

You can visit our Donegal Town or Stranorlar store and make a purchase in-store. Our experienced team will be delighted to help you with any queries you may have.

Are the prices in-store the same as online?

Prices in-store and online may vary at times as we may be running separate promotions in-store or online. Price variations may occur and we can only honour prices as seen where the item is purchased from.

Can I make changes to my order once it has been confirmed?

Completion of your order will take place once you receive a confirmation email from us. If you would like to amend or cancel your online order, it is at this point where you can do so. Please contact [email protected]. If you would like to change your delivery date we will need to be contacted a minimum of 2 days beforehand.

Can I order online and collect from my nearest store?

Yes, if would rather collect your order at one of our stores please notify us at the time of order through the additional information section provided when confirming your order or email us at [email protected].

Can I cancel my order?

If you would like to cancel your order please contact us by email [email protected] or by phone +353 (0)74 97 25367.

Will I get an order confirmation?

Yes you will receive an order confirmation number when you complete the checkout process along with a confirmation email once your order has been processed. This confirmation email will include the item(s) you have purchased along with your delivery and billing address. Please review your confirmation order and if there are any errors you can contact us by email at [email protected] or by phone +353 (0)74 97 25367.

Can I place my order over the phone?

Yes, please contact our Donegal Town store and our team will be happy to help you. Please call +353 (0)74 97 25367.

How do I place an order online?
  1. When you have chosen your item(s), please select the ‘Add to Basket’ button.
  2. You can view your selected item(s) in your cart on the top right corner of the page. Once you are ready to make your purchase please click ‘Checkout’.
  3. Enter your personal details and choose your method of payment (Credit, debit or Paypal). Once your payment has been processed, you will receive an order number and a confirmation email.

Payment Queries

What methods of payment do you accept online?

Stockhouse Interiors uses two types of online payment methods that are universally accepted. We accept both credit and debit card or Paypal. If you would like to pay by Paypal please ensure you have a Paypal account.

Do you offer finance or payment plans?

Yes, we offer an in store payment plan whereby customers can pay in on items. When your purchase is paid in full, we will deliver your item.

When will payment be debited from my account?

Once your order is processed successfully the payment will be debited from your account. If there are any issues with processing your payment, a member of our team will contact you.

Do I need to register for PayPal?

If you wish to pay for your order through Paypal you must have a Paypal account. You can register for a Paypal account here. If you do not wish to pay via Paypal, we also accept credit and debit cards.

Are my details secure?

Yes all information you enter on the Stockhouse Interiors website is protected by a 256 bit SSL certificate. We do not directly handle any payments. These are handled externally by two types of universally accepted payment methods: Paypal and Stripe.

Return Queries

The order I received is damaged or faulty, what do I do?

We take extra care in sourcing the highest quality products for our customers and take every measure to ensure safe and seamless delivery. However, in the even your order is damaged, please contact us straight away by emailing us with the details and photos if possible of the item. Please contact us at [email protected] and a member of staff will be in touch with you as soon as possible.

I would like to return an order, what is your returns policy?

We are happy to accept the item instore within 14 days of purchase, provided you have proof of purchase and items are in original packaging. We will arrange to collect the item and a collection fee will apply. The fee will vary depending on where you live. If you have any questions about returning a product, please send us an email at [email protected].

I received the wrong order, what do I do?

In the unlikely event that you receive a wrong order, please contact us via phone or email and we will organise a date for delivery and collection of the original product.